We are measured by the success of our customers
“When we brought OneCommand on board, we saw a significant increase in customer satisfaction because they were getting timely, relevant information about their vehicle.”
- Jamie Powers, General Manager
Efforts were sometimes wasted trying to reach customers through email or phone calls. The process was very labor intensive and could take weeks to complete 500 emails and phone calls because of bad data and the manual process.
OneCommand helped take the labor out of reaching customers to remind them of service or their appointment. The program was set up and now the staff is able to concentrate on servicing the customer and not completing out-bound communications.
The staff feels that their time is better spent. They are pleased with how well the program works and the quality of leads that are coming in. Plus, they know the program is working because when they walk out and look, there is a full service drive.