The Successful Dealer

We are measured by the success of our customers

Car Town Kia - Nicholasville, KY

Kia“The Kia Owner Retention Experience (KORE) Program, powered by OneCommand, makes it easy to stay in touch with my customers. If you're running a service department without OneCommand, you're doing it the hard way.”

- ​Evona Hartzell, Parts and Service Manager

What were the challenges?

Retaining our current customers and obtaining ​consistent follow-up was hard to do. We needed an easy way to communicate with our customers and improve our retention rates.

How did OneCommand Help?

We utilized the Kia Owner Retention Experience (KORE) Program, powered by OneCommand, to increase sales counts and service RO count. The turn-key platform and multi-channel communication made it possible for us.

What were the results?

After using KORE, we saw an increase of 51% in our customer database count and a 63% increase ​in sales ​from returning customers.

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