NEWS & EVENTS
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ONECOMMAND WINS “HIGHEST RATED” DRIVINGSALES VENDOR RATINGS AWARD
Cincinnati, OH — OneCommand, the nation’s leader in preference-based, automated, multi-channel marketing, has been awarded the “Highest Rated” DrivingSales Vendor Ratings Award for 2009, which recognizes the company as #1 in dealer satisfaction for database/owner marketing, as determined by the thousands of dealers who are part of the DrivingSales.com community.
“In 2009, we were laser-focused on helping our dealer customers navigate some of the worst market conditions in the industry’s history, and we did this by delivering a record number of integrated, automated, relevant and professional communications,” said OneCommand CEO Al Babbington. “Helping our dealers save time and money — all while closing, retaining and increasing the value of their customers — is our highest priority, which is why we are deeply gratified to be recognized as #1 in satisfaction by the dealer community.”
According to Babbington, OEMs, Consolidators and Dealers alike are recognizing that the proper use of multi-channel communication is the industry’s most effective way to drive revenue in today’s market. This increased traction has resulted in a 40% year-over-year increase in communications driven by OneCommand which, at the same time, has provided the company with massive amounts of data to help auto retailers better segment and target consumers. These new segmentation opportunities — along with new solutions for mobile marketing, increased industry adoption of OneCommand’s preference manager tool, and the Company’s newly expanded enterprise reporting tools — all contribute to OneCommand’s continuing market leadership in driving positive results for its customers.
“We are proud to present this award to OneCommand, which has achieved a standard of excellence that is clearly resonating with dealers,” said DrivingSales CEO and Founder Jared Hamilton. “This year’s award-winners have won recognition in one of the most challenging years on record for our industry. We salute them for their ongoing commitment to provide value to their dealer clients.”
The 2009 DrivingSales Vendor Ratings Awards, presented at the 2010 NADA Convention and Expo, measured satisfaction with vendors by allowing dealers to rate and review their vendors online at DrivingSales.com.
About OneCommand (www.onecommand.com)
OneCommand is a leading provider of integrated and automated, personalized communications designed to streamline workflow, reduce marketing expense and generate superior customer response. Focusing on the delivery of the right message, at the right time, and through the right channel, OneCommand has rapidly expanded its market penetration by helping its clients realize significant improvements in loyalty and retention, frequency of visit and overall profitability.
In 2009 the Company delivered millions of personalized communications on behalf of its dealer clients — nearly doubling their communication during some of the most challenging market conditions.
OneCommand’s proven, web-based Relationship Performance Marketing Solutions enable customers to leverage the power of their voice through a multitude of channels, including voice messaging, mobile messaging, e-mail marketing, live call center services, direct mail and a variety of other two-way communication streams.
By providing a seamless solution for communication from shop to buy to service and repurchase, OneCommand offers the opportunity to coordinate a unified message to customers. This approach, paired with custom automation of timely, relevant and consistent communications, has led to significant reductions in marketing expense and even greater improvements in the customer experience. For more information call 1.800.814.6820, email lleugers@onecommand.com or visit www.onecommand.com.
About DrivingSales Vendor Ratings and Awards
DrivingSales Vendor Ratings are the industry’s first and only neutral, comprehensive vendor rating forum, featuring real-time peer reviews and honest competitor comparisons — searchable by category, company or rating — and are one of the most popular features of DrivingSales.com, which is the auto industry’s leading social media platform and largest online community. Vendor Ratings Awards are awarded to the vendors who receive the top rankings in their category. For the awards, dealers were asked to rate their vendors on a 1-5 star scale, including whether they would recommend the vendor product to colleagues, and why they would or would not recommend the product. All survey-takers are verified to ensure that they are actual dealership employees.
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