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OneCommand Launches Aggressive New Client Service Strategy To Help Auto Dealers Cut Costs and Drive Revenue
CINCINNATI, OH, and SAN CLEMENTE, CA, December 16, 2008 — OneCommand, (www.onecommand.com), the nation’s leader in preference-based, automated, multi-channel marketing, and DealerSocket, the leading automotive CRM solution provider, today announced a joint integration and marketing partnership. As a part of this partnership, DealerSocket and OneCommand will integrate OneCommand’s automated text and voice solutions into DealerSocket’s comprehensive Customer Relationship Management (CRM) solution, enabling dealers to automate the majority of customer communications including voice, text and email. The companies will also work cooperatively on a variety of sales and marketing programs and will market each other as a preferred solution.
“This partnership is great news for our industry and extraordinary news for our joint dealer and OEM customers. The integration of our products will provide a true competitive advantage through targeted, instant communication. The combination of OneCommand voice and text solutions with DealerSocket’s CRM ensures that each and every sales prospect receives timely, professional and relevant follow up via their preferred method of communication,” commented Al Babbington, OneCommand CEO.
DealerSocket CEO and Co-founder, Jonathan Ord commented on the partnership, “Our goal at DealerSocket has always been and always will be to help the dealer better communicate and keep track of every customer interaction to drive sales and reduce expenses — our integration with OneCommand helps us continue in that tradition. The integration will enhance the dealer’s ability to quickly and easily communicate with their customer at the right time with the right message in the right way!”
DealerSocket CRM is a comprehensive tool that leverages all of a dealership’s customer history, current customer and prospect interactions, dealership processes and the best attributes of the dealership’s people to automate and drive the ideal buying experience for its customers across sales, fixed operations and CSI. The partnership between OneCommand and DealerSocket provides dealers with the added benefit of further automating customer follow-up voice and text communications.
About DealerSocket (www.dealersocket.com)
With the power to manage sales, service, CSI and marketing, DealerSocket’s Customer Relationship Management solution is one complete tool for all automotive dealership departments. DealerSocket provides the most comprehensive CRM solution available to the market today, allowing dealers to save time, save money, and improve sales staff effectiveness with one consolidated product. More than 30,000 users at over 500 auto dealerships throughout the U.S., Canada, U.K. and Australia now leverage DealerSocket’s CRM solution to optimize and manage marketing activities, sales processes, customer satisfaction and retention, and service department operations. Based in San Clemente, California, DealerSocket has won numerous awards and industry recognition, including being named Best Overall Company in the 2008 International Business Awards. DealerSocket is recognized by Deloitte & Touche as one of the fastest growing companies in North America. For more information, call 949-900-0300, info@dealersocket.com or visit www.dealersocket.com
About OneCommand (www.onecommand.com)
OneCommand is a leading provider of integrated and automated, personalized communications designed to streamline work-flow, reduce marketing expense and generate superior customer response. Focusing on the delivery of the right message, at the right time, and through the right channel, OneCommand has rapidly expanded its market penetration by helping its clients realize significant improvements in loyalty and retention, frequency of visit and overall profitability. In 2007 the Company delivered over 100 million personalized communications on behalf of over 4,000 clients throughout North America.
OneCommand’s proven, web-based Relationship Marketing Solutions enable customers to leverage the power of their voice through a multitude of channels, including voice messaging, mobile messaging, e-mail marketing, live call center services, direct mail and a variety of two-way communication streams..
By providing a seamless solution for communication from shop to buy to service and repurchase, OneCommand offers the opportunity to coordinate a unified message to customers. This approach, paired with custom automation of timely, relevant and consistent communications, has led to significant reductions in marketing expense and even greater improvements in the customer experience. For more information call 1.800.814.6820, email lleugers@onecommand.com or visit www.onecommand.com.
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