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Call Capture & Return

OneCommand’s Call Capture & Return solution offers the ability to capture phone leads, increase ROI from advertising efforts, drive traffic and increase sales.

Through the installation of nationwide toll-free numbers, this solution not only tracks the response for advertising campaigns, but also allows a business to gather key customer and prospect information – including name, address, phone number and other demographics. In addition, access to digital call recordings will assist in recapturing lost leads and offer a tool to aid in future training. The solution doesn’t stop there. With Call Return, every phone inquiry is guaranteed follow up from a voice of authority – automatically! The customer receives prompt and professional communication to ensure that needs were address and issues averted or resolved.

Analyzing the return on your ad dollars can be a challenge. Capitalizing on every phone-up can be even more difficult. Yet, gaining this insight, and being attentive to every caller, can produce incredible improvement in marketing effectiveness and a significant increase in customer satisfaction.

Call Capture & Return Allows You To:

Being proactive regarding the customer’s experience will not only provide the opportunity to ensure that all needs and expectations were exceeded, but also the chance to address any shortcomings immediately.

• Analyze call activity in order to identify your most profitable ad sources
• Increase traffic while reducing your cost-per-lead
• Capture phone numbers of each and every caller, including busy and no answer calls – allowing for increased contact with prospects and, consequently, increased sales
• Collect names and addresses for follow-up promotions implemented through additional communication channels, such as voice, text or email
• Review digital recordings to review your team’s performance and assist with future training
• Automate professional and consistent follow up to every phone inquiry

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