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SOLUTIONS

OneCommand solutions offer a complete suite of multi-channel marketing and communication tools.

Working together, these solutions are designed to deliver significant reductions in marketing expense and even greater improvements in the customer experience.

Voice Messaging

OneCommand’s Voice Messaging solution is designed to provide timely, relevant and professional communication from a voice of authority at key points in the customer’s lifecycle. It is simple, effective and most importantly, automated. Voice messages can be triggered by specific parameters from the business database and can also be broadcast simultaneously on a larger scale.
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Text & Mobile Messaging

Did you know that there are more mobile phones in the United States than there are people? Text messaging offers the ability to reach out to consumers on their mobile device – something they never leave home without! Included in the solution is a deep understanding for a successful opt-in process that will open this essential communication channel for your business.
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Email Marketing

Email is one of the most widely used and accepted forms of communication to deliver content rich and visually appealing messages to customers and prospects. Included in our email marketing solution are a variety of customized, branded and targeted text and html templates tailored to carry your brand and match the unique communication needs of your business.
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Targeted Mail

The right message, delivered at the right time can deliver tremendous response. The trick is getting your message out of the “junk mail” pile. Using our unique data segmentation process, our targeted direct mail solutions are customized based on your customer’s specific needs helping to elicit the best possible response.
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Call Capture & Return

The abilities to capture phone leads, track and manage your advertising ROI, drive additional traffic and increase sales are all benefits of our Call Capture & Return solution. The installation of nationwide toll-free numbers paired with automated follow up helps to ensure that no opportunity is lost or overlooked.
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Data Enhancement

Accurate contact information for customers and prospects fuels your communication and outreach efforts. With it, you will drive more traffic and, in turn, more profit. Our data enhancement solution offers the best in cleansing and update tools, providing significant increases in accurate data to promote additional opportunity for your business.
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Data Integration

Your DMS and CRM hold the keys to a wealth of customer and prospect data. Integrating these systems to OneCommand’s mulit-channel communication platform makes that data actionable. Our data integration solution is upheld to the highest industry standard and maintains maximum integrity and security.
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Data Segmentation

Thoughtful analysis of your database can help you better understand your customers and how to communicate to them. Our data segmentation solution helps to further break down the detail in your database based on their unique spending habits. As a result, you are able to reach out with the message best suited to trigger their response.
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Live Chat

Your website offers customers a unique, no-pressure shopping environment. Yet, often because of this, communicating to your online prospects can be a challenge. OneCommand’s Live Chat solution opens an instant line of communication allowing you to quickly convert web leads into showroom ups.
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Loyalty Programs

In today’s market, keeping your customers is critical to long-term success. OneCommand’s Loyalty Programs offer the ability to dramatically increase the number of current customers that return to your dealership for service, and ultimately, repeat purchases.
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Online Scheduler

Convenience and simplicity can go a long way in creating the optimal customer experience. With consumers today leading busier lives than ever before, you must offer tools that accommodate the hectic, on-the-go lifestyles. Online service scheduling offers a no-hassle solution to requesting and confirming a service appointment, while also driving them to your dealership website.
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Personal Web Page

The purchase of a new vehicle can be an incredibly exciting experience, yet often customers become overwhelmed about all they need to remember and have performed throughout their ownership lifecycle. Our personal web page solution provides a custom, online portal through which your customers will be able to manage and track their specific vehicle needs.
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Preference Manager

Empowering your customers to tell you how they’d like to be communicated with and for what purposes is invaluable. Not only will it significantly increase response rates, but it will help your dealership save money by eliminating unnecessary channels and communications. Our Preference Manager solution makes it simple.
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Web Return

Follow up is key to maximizing your internet leads and opportunities. Our Web Return solution delivers personal and immediate follow up through a variety of channels that is sure to differentiate you from your competition and significantly increase the number of appointments set and prospects captured.
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CommunitySafe

CommunitySafe is an instant alert and communication system that allows for the dissemination of vital information to citizens quickly and effectively through voice, text and email. With a goal of providing communities with a tool that improves safety, promotes awareness and enhances communication, CommunitySafe offers solutions for schools, municipalities, businesses and many other clubs and organizations.
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