OneCommand’s Loyalty Programs offer the ability to dramatically increase the number of current customers that return to the dealership for service, and ultimately, repeat purchases

A few simple enhancements to the way in which the customer is made to feel valued can truly go a long way in building a longer, more profitable relationship.

Only 11% of buyers return to their original dealership of purchase for ongoing and regularly scheduled maintenance. Of that 11%, 72% will eventually re-purchase from that same dealership. That means at the average dealership, 89% of buyers will never return and never buy again. How can you decrease that number and increase the percentage of loyal customers that will re-purchase in the future?

*Sources include NADA, Cap Gemini, CNW

From the OneCommand® Knowledge Center

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What You Can Expect:

  • A Significant Improvement in Owner Loyalty & Retention
  • Increased Sales & Service Activity from Current Customers
  • Customers Excited to Earn Points & Receive Discounts
  • VIP Treatment in the Service Lanes
  • On-Hold Messaging to Promote the Program
  • Email & Voice Campaigns to Announce the Program
  • Stickers on Repair Orders
  • Program Cards & Key Tags
  • Banners & Posters

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