SUPPORT STORY:
“You made my day, and gave me new enthusiasm...for dealing with my customers!”
Listen to Paula Koburn,
Sheridan Ford,
Wilmington, DE:
SUPPORT
OneCommand is home to the industry’s leading field support team. We’re here to serve your unique business needs.
OneCommand is committed to helping our clients succeed and we take that responsibility very seriously. We pride ourselves on being capable of more than resetting your password and strive to be your business partner. Our approach hinges on decades of industry expertise and a foundation built on knowledge and best practice sharing second to none.
In line with the objectives of our clients, retention is incredibly important to us. When we earn business, we plan to keep it. Our industry-leading field organization and internal client services teams offer unparalleled support to ensure our customers experience maximum ROI.
Customer Service:
800.211.7614
Or e-mail customer service
Sales: 866.855.3237 Or e-mail sales
Have questions but aren’t sure who to contact? 
Let us contact you: Complete our contact form
Casey McCaffrey,
Vice President of Field Operations
Contact via e-mail
Casey McCaffrey is Vice President of Field Operations at OneCommand. He is responsible for OneCommand’s industry-leading, field account management team and the launch, training and implementation of OneCommand solutions and best practices to all automotive clients. McCaffrey brings 12 years of experience in the ecommerce market space, specifically working with US based manufactures and retailers. Prior to OneCommand, McCaffrey worked at Autobytel where his most recent position was Director, Strategic Marketing Initiatives for the Dealer Operations Group, responsible for developing and implementing excellent service and best practices to Autobytel’s 3,000-plus dealer customers. During his tenure he built a team of 55 account managers and launched a suite of marketing services that enhanced dealers’ market experience, producing a 20% reduction in customer defection. Additionally, McCaffrey served as the National Dealer Training Director at AutoWeb.com Inc., a company subsequently acquired by Autobytel. There he was responsible for developing, implementing and delivering training workshops to new and existing customers.
Need help?
Submit your request for assistance to our client services team now by completing the form below:
