We are measured by the success of our customers
“I have saved about $30,000 per year on service related marketing by switching to the Kia Owner Retention Experience."
Dwain 'Rusty' Johnson, General Manager
Customer retention challenged us.
The ability to automate everyday service follow-up and reminder communications helped us.
The ability to mind our database and identify inactive customers has been a huge component in increasing our customer retention. In 2012, the team at City Kia reached 94% customer retention.
“I have saved about $30,000 per year on service related marketing by switching to the Kia Owner Retention Experience."