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The Successful Dealer

We are measured by the success of our customers

LESTER GLENN HYUNDAI - TOMS RIVER, NJ

“Since the introduction of OneCommand, the Lester Glenn Automotive Group has been able to achieve service retention of 80%!

Adam Kraushaar, President

What were the challenges?

Lester Glenn needed a way to reach lost soul customers, re-engage them, and drive them back into the service department. Also, we were looking for a follow-up program for service customers, to thank them and ensure their satisfaction following a recent visit.

How did OneCommand Help?

We don't need to worry about one of our team members having a bad day, being sick, or not following up at all because it's automatically done for us. OneCommand is fantastic!

What were the results?

Our Back-to-School campaign generated an additional 1,703 ROs for $267K in service revenue and our Changing Service Hours campaign reached 21,489 customers and returned an additional 2,107 ROs for $337K in service revenue.