Dealer Review was just announced by OneCommand and helps dealers proactively survey their customers.
Cincinnati, OH – OneCommand (www.onecommand.com), the leading Customer Marketing and Loyalty Automation Platform™ for auto dealers, announced the launch of its newest solution, Dealer Review. This mobile responsive email survey tool captures customer feedback about their recent sales or service experience.
Dealer Review proactively reaches out to a dealership’s customers to gain insightful, real-time responses about their visit to address any issues, work to maintain excellent customer satisfaction, and ensure exceptional scores are obtained on the manufacturer’s survey. It was specifically designed to help dealers demonstrate their commitment to customer satisfaction, which increases customer retention. With Dealer Review, enrolled dealers can highlight areas of their business that are of concern and determine the root cause.
“Over the years, we’ve had more and more dealers ask us for a tool that helps them gather feedback from their customers in real-time. With our Customer Marketing and Loyalty Automation Platform™, it just makes sense to include the Dealer Review service in our product offering since we are already providing follow-up to these customers after each purchase or service transaction. OneCommand’s new Dealer Review solution will capture consumer feedback and provide alerts to the dealership before the situation escalates,” states Jeff Hart, President and CEO at OneCommand.
Dealer Review is a OneCommand TrafficAccelerator solution that proactively surveys automotive dealership’s customers to improve CSI scores and identify profit leaks. All TrafficAccelerator solutions complement the Customer Marketing and Loyalty Automation Platform™, which is OneCommand’s solution for delivering consistent results in a dealership’s Sales and Service Departments. Each OneCommand solution is powered by AutoIntelligence™, which maximizes results, reduces marketing costs, and increases customer loyalty – giving each enrolled dealership an edge.
About OneCommand (www.onecommand.com)
OneCommand is the industry leader in deploying leading-edge communications technology proven to increase response rates, drive traffic, and lower marketing costs. OneCommand provides a Customer Marketing and Loyalty Automation Platform™ designed to drive customer loyalty in the auto industry. For more than a decade, OneCommand’s proven platform of voice, email, text, direct mail, and social communications has been delivering targeted, turnkey, and trigger-based results. Every day OneCommand delivers more than one million personalized messages on behalf of its 4,000 clients throughout North America. Every auto dealership is looking for an advantage. OneCommand is the successful dealer’s secret weapon for delivering consistent results in their Sales and Service Departments.