The Successful Dealer

We are measured by the success of our customers

ALL STAR KIA - POMONA, CA

Kia“Every customer now receives a follow up communication after a vehicle purchase & service visit. I can rest easy knowing these communications are delivered on a regular basis when the time is right.”

                                                   Ralph McGuire, Service Manager

What were the challenges?

The communications that were being sent to the customers were from multiple vendors, so the messaging was disparate and inconsistent.

How did OneCommand Help?

The program had an overwhelming response from customers and increased efficiency and productiveness in the stores' staff. All marketing efforts to customers are timely, automated, and consistent. The program has also reduced marketing spend greatly.

What were the results?

The All Star Kia dealerships have received Kia's "Service Elite" recognition for the last three years due to their exceptional service CSI ratings.

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