The Successful Dealer

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Iverson Chrysler Center - Mitchell, SD

ChryslerJeepDodgeRam with buffer“We were drawn to the OneCommand HigherGear CRM because of its ease of use and the fact that it integrates seamlessly with our DMS. The tool is great."

- Michelle Fitzler, Marketing Director

What were the challenges?

Our former CRM tool was very complicated to use and was hindering the tracking of UPs. Follow-up greatly suffered, as well.

How did OneCommand Help?

By utilizing the easy-to-use OneCommand HigherGear CRM solution, we saw an immediate boost in units sold, and our be-back and closing ratios increased. Management and the sales team saw a higher rate of productivity, too.

What were the results?

Our be-back ratio saw a gigantic increase of 269%! In addition, the HigherGear CRM improved our sales team's follow-up process and overall unsold prospect conversion rates.

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